Saying Yes In Order To Say No – Indispensable tips for Executive Assistants May 28, 2018
Today’s episode is sharing two tips from a recent keynote presentation I did in Sydney for Office Professionals Day.
Firstly, how thinking like a Sales Person can help you shift your minset…
– It’s not their responsibility to buy, it’s your responsibility to sell
– You may not want to sell but you that’s what you’re doing
– You need to to sell your ideas, your requests, your issues, yourself!
How if you can adopt this mindset and channel your inner sales person you will be more effective
My advice is to sell what you can sell, make peace with what you can’t
Secondly, try saying YES in order to say no!
Your sole purpose is to support your manager or managers. Sometimes they will come to your desk when you are busy handling something already assigned and it’s easy to feel you are being interrupted. Yes. You are. But that is your job.
Never underestimate the power of “yes” in your thoughts, attitudes and the first word you speak to others.
Helps you be perceived as a positive, can-do person.
Tip = when someone approaches and interrupts you internally smile and think “yes”. The internal “yes” changes our thought patterns, attitudes, ‘tell’ facial expressions and posture.
It’s an old sales technique – never respond with a ‘no’. Instead if something is asked of you say something like “Let’s discuss what I can do” or “Yes, I would love to do that. Here’s what I can do”.
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I work with executive assistants and administrative assistants to equip them with the skills and confidence they need to influence more effectively and demonstrate the leadership and interpersonal skills to make them a 'linchpin' to their boss and organisation.