Rumination and reflections on the complex situation HRC’s Executive Assistant must have been in trying to juggle the demands of HRC as well as other stakeholders in terms of her access to emails. This got Liz thinking about some of the things she has learnt managing her bosses inbox. How systems, processes and rules are your friend when it comes to inbox management and how business leaders aren’t serving anyone by refusing to allow their EA or PA access to their email.